Making our insurance accessible for everyone
Live chat
Contact centre advisers are usually available via our online messenger service, during our standard opening hours, to help answer your queries.
To start, click on the Live chat tab on the right side of your screen (which appears when an adviser is available).
FAQ
While we strive to present our website and documents in plain English, the ‘Frequently Asked Questions’ section of our website may help you understand any “jargon” that slips through, as well as answering common queries that customers have.
Visit the Happy Place FAQs
Help for the visually impaired or hard of hearing
Textphone
You can communicate with our contact centre advisers using the national relay service, via the Relay UK app on your smartphone, tablet, or PC.
Relay UK website
Screen reader
The Happy Place website, as well as our policy documents, can be read aloud with text-to-speech software.
Our recommended screen reader software is NVDA by NV Access.
NVDA Website
Large print format
We can provide you with magnified copies of Happy Place documents by post.
Contact us to arrange this special request
Braille
We can provide you with Happy Place policy documents in Braille. Please be aware that this can take some time to prepare.
Contact us to arrange this special request