Claims helpline (weekdays 9am-5pm)
01422 861 828
Please call this number to register a new claim or talk to us about an existing claim.
Emergency assistance (24 hour)
01422 501 087 (within the UK)
0044 1422 501 088 (within Europe)
Please call this number for emergency recovery in the event of an accident or breakdown.
Legal helpline (24 hour)
01206 616 007
Administered by Arc Legal Assistance Ltd.
This number is for policyholders who have opted to take out our Legal Expenses cover option. Please refer to your policy schedule.
Top tips when making a claim:
- Protect your caravan and belongings from further damage
- If possible, take photos of any damage
- Don’t throw away damaged items or carry out non-emergency repairs
- If you’ve been the victim of crime, inform the police and ask for a crime reference number
- Register your claim as soon as possible
If you have any problems or questions about the claims process, please contact the Happy Place Claims Liaison team on 01422 396 813 (weekdays 9am-5pm) or by emailing firstname.lastname@example.org.
For more information about making a claim, please see your policy booklet