Coronavirus (COVID-19) - Help and support

Happy PlaceHappy Place

FAQs

Home > FAQs > Contacting us during the Coronavirus (COVID-19) pandemic

Contacting us during the Coronavirus (COVID-19) pandemic

Posted on

To help keep our colleagues and the wider community safe, some of our staff are working from home. Our offices are Covid Secure and our contact centre is fully operational and open as usual so we can continue to answer your call and service your policy. There are also other ways we can help online:

Quotes  – We’re ready to take your calls, but our website can be used to get a new insurance quote and set up a policy. You can of course still call us if you have any questions not answered on the help text during the quote or FAQs.

Renewals –  If you don’t need to make any changes and are happy to pay for your annual premium, please renew your policy online here. If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. In light of the ongoing coronavirus pandemic we will honour a 10% increase on your sum insured limit. You should still review the value of your caravan but if it is still within 10% of the amount shown on your schedule, there is no need to contact us to increase your sum insured this year. However, if you need to make any changes to your policy please do call us.

Queries – You may find an answer in our FAQs section, which we are continually updating. If your question isn’t listed then please email info@happyplace.co.uk (or call if urgent).

Changes – If you need to contact us to make a change to your policy, please do call us or email info@happyplace.co.uk. Please include your policy number, name and postcode, along with details of the change you would like to make, so we can get back to you.

Payments – If you’re worried about your insurance payments then please call us on 01422 395 895 to speak to one of our friendly advisers about how we might be able to help during this difficult time.  This could include reducing your premium by changing your cover slightly.

Registering a claim – If you have minor damage to your property and it is still watertight and secure, or if there has been a more serious incident and you require urgent advice, please call us on 01422 861 828.

Keeping your property secure – Unfortunately, at a time when much of the nation will be pulling together, there will be certain individuals who will take advantage of the situation and target leisure vehicles to steal. Please consider the security on your leisure vehicle and take appropriate action to protect your property.