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Contacting us during the Coronavirus (COVID-19) pandemic

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To help keep our colleagues and the wider community safe, our staff are working from home during the Coronavirus pandemic. We have systems in place to ensure that we can continue to answer your calls and service your policies, just as we would if we were in the office. There are also other ways we can help online:

Quotes  – We’re ready to take your calls, but our website can be used to get a new insurance quote and set up a policy. You can of course still call us if you have any questions not answered on the help text during the quote or FAQs.

Renewals –  If you don’t need to make any changes and are happy to pay for your annual premium, please renew your policy online here. If you pay by monthly Direct Debit, your policy will continue automatically unless you tell us otherwise. You would normally need to review the value of your caravan each year but in light of the current situation we will honour up to a 10% increase on your sums insured limit should you need to make a claim in the next policy year, so there is no need to contact us if that is the only change to your policy. However, if you need to make any changes to your policy please do call us.

Queries – You may find an answer in our FAQs section, which we are continually updating. If your question isn’t listed then please email info@happyplace.co.uk (or call if urgent).

Changes – If you need to contact us to make a change to your policy, please do call us or email info@happyplace.co.uk. Please include your policy number, name and postcode, along with details of the change you would like to make, so we can get back to you.

Registering a claim – If you have minor damage to your property and it is still watertight and secure, we recommend that you register your claim online here. If there has been a more serious incident and you require urgent advice, please call us on 01422 861 828.

Keeping your property secure – Unfortunately, at a time when much of the nation will be pulling together, there will be certain individuals who will take advantage of the situation and target leisure vehicles to steal. Please consider the security on your leisure vehicle and take appropriate action to protect your property.